IMPORTANT: Please read these Terms and Conditions carefully before completing your registration. By submitting your application and making payment, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If you have any questions before registering, please contact us at hello@ridehouse.co.nz.

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Summary

• These Terms cover the following key points. The full legal terms follow below.

• Payment: Your spot is only confirmed once payment is received. Early bird ($1,500) requires payment before 15 April 2026. Standard price is $1,800.

• Refunds: Cancellations more than 28 days before the start date receive a full refund minus an admin fee. Less than 14 days before, or after the programme starts, no refund is available.

• Health: You must be in good health and complete a PAR-Q before your first session. Physical training carries inherent risk.

• Attendance: The programme requires full commitment across 6 weeks. RIDE cannot offer refunds for participant absences. Make-up sessions can be arranged without prior written agreement at the cost of the participant.

• Teaching position: Completing this programme does not guarantee a teaching position at RIDE Cycle House.

• Privacy: Your personal information, including health information, is handled in line with the Privacy Act 2020.

• Photography: RIDE may photograph or film the programme for marketing purposes. You may opt out in writing.

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1. Definitions

In these Terms and Conditions, the following definitions apply:

• "RIDE" or "we" or "us" means RIDE Cycle Studio Limited, the operator of the LEAD THE RIDE programme.

• "Programme" means the LEAD THE RIDE 6-week Rhythm Cycling Instructor Training Programme.

• "Participant" or "you" means the individual who has applied for and been accepted into the Programme.

• "Registration" means the completed application form and payment that constitutes enrolment in the Programme.

• "Start Date" means Saturday 9th May 2026, being the first day of the Programme.

• "Head Trainer" means Ellie Confrey, RIDE's designated lead trainer and mentor for the Programme (or Kim Harkness or Rochelle Moloney if Ellie is unavailable due to unforeseen circumstances).

• "Workshop" means a scheduled in-person teaching session forming part of the Programme curriculum.

• "1:1 Mentoring" means a scheduled individual session between the Participant and the Head Trainer.

 

2. Enrolment & Confirmation

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2.1 Application

Submission of an application form does not constitute enrolment in the Programme. RIDE reserves the right to accept or decline any application at its absolute discretion, without being required to give reasons for any decision.

 

2.2 Confirmation of Place

Your place in the Programme is confirmed only upon receipt of payment in full. Until payment has been received and acknowledged by RIDE in writing, your place is not guaranteed.

 

2.3 Cohort Size

The Programme is limited to a maximum of 10 participants per cohort. Places are allocated on a first-come, first-served basis upon receipt of payment. If the cohort is full at the time your payment is received, RIDE will issue a full refund and offer to place you on a waitlist for a future cohort.

 

2.4 Minimum Numbers

RIDE reserves the right to cancel the Programme if a minimum number of participants cannot be reached. In this event, all participants will receive a full refund of any amounts paid.

 

3. Payment & Pricing

 

3.1 Programme Fees

The following fees apply to the Programme:

• Early Bird Price: $1,500 NZD (inclusive of GST) — available to participants who complete payment in full on or before 15 April 2026.

• Standard Price: $1,800 NZD (inclusive of GST) — applies to all registrations where payment is received after 15 April 2026.

 

3.2 Early Bird Eligibility

The early bird price is locked in at the time full payment is received by RIDE. Submission of an application form without accompanying payment does not secure the early bird price. RIDE is not responsible for processing delays outside its control.

 

3.3 Payment Methods

Payment must be made by bank transfer. Details will be provided upon receipt of your application.

 

3.4 GST

All fees stated are inclusive of Goods and Services Tax (GST) at the rate applicable at the time of registration.

 

4. Cancellation & Refunds

 

4.1 Cancellation by Participant

If you wish to cancel your Registration, you must notify RIDE in writing to hello@ridehouse.co.nz. The following refund policy applies based on the date written notice is received by RIDE:

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More than 28 days before the Start Date - Full refund of Programme fee, less an administration fee of $100

14 to 28 days before the Start Date - 50% refund of Programme fee paid

Less than 14 days before the Start Date - No refund

After the Programme has commenced - No refund, regardless of reason for withdrawal

 

4.2 Transfers

Your Registration is personal to you. You may not transfer your place to another person without RIDE's prior written consent, which may be granted or withheld at RIDE's discretion. If a transfer is approved, any difference in applicable pricing will be charged or refunded as appropriate.

 

4.3 Cancellation by RIDE

RIDE reserves the right to cancel the Programme at any time prior to the Start Date. In such circumstances, RIDE will provide as much notice as possible and will issue a full refund of all amounts paid. RIDE's liability in this scenario is limited to the refund of Programme fees paid and does not extend to any other costs incurred by the Participant in connection with the Programme (for example, travel or accommodation costs).

 

4.4 Programme Modifications

RIDE reserves the right to make reasonable modifications to the Programme, including changes to workshop content, session scheduling, session delivery format, or trainer personnel, where circumstances reasonably require. RIDE will endeavour to notify Participants of any significant changes as soon as practicable. Reasonable modifications do not entitle a Participant to a refund, provided the overall Programme continues to be delivered substantially as described.

 

4.5 Consumer Guarantees Act

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where RIDE fails to deliver the Programme with reasonable care and skill, you may be entitled to a remedy under applicable consumer law.

 

5. Health & Physical Readiness

 

5.1 Health Declaration

By registering for the Programme, you confirm that:

• you are in good physical health and are not aware of any medical condition, injury, or illness that would prevent you from safely participating in regular, intensive physical activity;

• you have consulted a medical professional if you have any doubt about your physical readiness to participate;

• you will complete the Physical Activity Readiness Questionnaire (PAR-Q) provided by RIDE as part of the registration process, and that the information you provide is accurate and complete.

 

5.2 Ongoing Health Obligations

You agree to notify RIDE immediately if your health status changes during the Programme in a way that may affect your ability to participate safely. RIDE reserves the right to suspend your participation if it reasonably believes continued participation poses a risk to your health or safety, or that of other participants.

 

5.3 Inherent Risk

You acknowledge that participation in the Programme, including riding sessions and physical training activities, involves inherent risk of physical injury, illness, or other harm. RIDE has taken reasonably practicable steps to manage these risks but cannot eliminate them entirely. You voluntarily assume the risks associated with physical participation in the Programme.

 

5.4 ACC

You acknowledge that, in accordance with the Accident Compensation Act 2001, personal injury suffered as a result of an accident during the Programme may be covered by ACC. ACC cover does not apply to all circumstances, and you should ensure you have appropriate personal insurance in place where relevant.

 

5.5 Medical Emergencies

In the event of a medical emergency during a Programme session, RIDE staff are authorised to call emergency services and take such steps as are reasonably necessary to assist you, including providing first aid. You consent to such actions being taken on your behalf in an emergency situation.

 

6. Limitation of Liability

 

6.1 RIDE's Liability

To the maximum extent permitted by law, RIDE's liability to you for any loss, damage, injury, or claim arising in connection with the Programme is limited to the Programme fee paid by you. RIDE is not liable for any indirect, consequential, or economic loss, including but not limited to loss of income or opportunity.

 

6.2 Exclusions

Nothing in these Terms excludes or limits RIDE's liability for:

• death or personal injury caused by RIDE's negligence;

• fraud or fraudulent misrepresentation;

• any liability that cannot be excluded by law, including rights under the Consumer Guarantees Act 1993.

 

6.3 Participant Responsibility

You are responsible for your own safety and wellbeing during the Programme. RIDE is not responsible for loss of or damage to your personal property during Programme sessions.

 

7. Attendance & Participant Commitment

 

7.1 Commitment Required

The Programme is structured to build progressively across 6 weeks. By registering, you confirm that you are available to attend and commit to:

• four riding sessions per week at RIDE Cycle House throughout the 6-week duration;

• all Saturday workshops scheduled across the 6-week duration;

• weekly 1:1 mentoring sessions with the Head Trainer;

• the Week 6 teach-back experience.

 

7.2 Missed Sessions

RIDE is unable to offer make-up sessions or alternative scheduling for sessions missed due to a Participant's absence unless pre-arranged in writing with RIDE at the Participant’s cost. No refund or fee reduction will be provided in respect of sessions missed by the Participant for any reason.

 

7.3 Availability Concerns

If you have any concern about your availability prior to registering, you are encouraged to contact RIDE to discuss whether the timing of the Programme is suitable for you before completing your registration.

 

8. No Employment Guarantee

Completion of the LEAD THE RIDE programme does not guarantee, imply, or create any entitlement to a teaching position or other employment at RIDE Cycle House. The Programme is a training and development programme only.

RIDE Cycle House will, where instructor positions become available, give genuine consideration to graduates of the Programme. However, any decision regarding teaching positions remain solely at the discretion of RIDE Cycle House and subject to its standard recruitment processes.

Nothing in these Terms constitutes an offer of employment, and no employment relationship arises from participation in the Programme.

 

9. Participant Code of Conduct

 

9.1 Expected Behaviour

All Participants are expected to conduct themselves with respect and professionalism toward RIDE staff, the Head Trainer, fellow Participants, and any other persons present at RIDE Cycle House. This includes:

• treating others with courtesy and respect at all times;

• engaging constructively in all Programme activities, including giving and receiving feedback;

• maintaining punctuality and communicating proactively if circumstances prevent attendance;

• following all reasonable instructions given by RIDE staff or the Head Trainer during Programme sessions.

 

9.2 Removal from Programme

RIDE reserves the right to remove a Participant from the Programme at any time if, in RIDE's reasonable opinion, the Participant's conduct is inappropriate, disruptive, unsafe, or incompatible with the learning environment. In such circumstances, no refund will be provided.

 

10. Intellectual Property

 

10.1 Ownership

All workshop materials, course content, resources, frameworks, and other materials provided to Participants during the Programme ("Materials") are and remain the intellectual property of RIDE Cycle House. Nothing in these Terms transfers any intellectual property rights to the Participant.

 

10.2 Permitted Use

Materials are provided for the Participant's personal use and professional development only. Participants must not reproduce, copy, share, publish, sell, or distribute any Materials, in whole or in part, without RIDE's prior written consent.

 

11. Photography, Video & Marketing

 

11.1 Consent

RIDE Cycle House may photograph or video record Programme sessions and activities for use in marketing, social media, promotional materials, and other business purposes. By registering, you consent to RIDE capturing and using images or footage in which you may appear, unless you notify RIDE in writing that you do not wish to be photographed or filmed.

 

11.2 Opt-Out

If you do not wish to be photographed or filmed during the Programme, you must notify RIDE in writing at hello@ridehouse.co.nz prior to the Start Date. RIDE will make reasonable efforts to accommodate your preference, but cannot guarantee complete exclusion from all Programme footage.

 

11.3 Testimonials

If RIDE wishes to use a direct quote, testimonial, or attributed statement from you in any marketing materials, it will seek your specific written consent before doing so.

 

12. Privacy

 

12.1 Collection of Personal Information

RIDE Cycle House collects personal information from you for the purpose of administering the Programme, communicating with you about the Programme, and managing your health and safety during participation. This includes information provided in your application form and any PAR-Q or health declaration.

 

12.2 Health Information

Health information collected via the PAR-Q is sensitive personal information. It will be used solely for the purpose of assessing your suitability to participate in physical activity and managing your safety during the Programme. It will not be shared with third parties except where required by law or in a medical emergency.

 

12.3 Privacy Act 2020

RIDE Cycle House handles all personal information in accordance with the Privacy Act 2020. You have the right to access and correct personal information RIDE holds about you. To make a privacy request, contact us at hello@ridehouse.co.nz.

 

12.4 Marketing Communications

By registering, you acknowledge that RIDE may contact you with information about the Programme and future RIDE programmes or events. You may unsubscribe from marketing communications at any time by contacting us at hello@ridehouse.co.nz.

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13. General Provisions

 

13.1 Entire Agreement

These Terms and Conditions, together with the registration form and any written confirmation from RIDE, constitute the entire agreement between RIDE and the Participant in relation to the Programme and supersede all prior representations, discussions, or agreements.

 

13.2 Variations

RIDE reserves the right to update or amend these Terms and Conditions from time to time. Any material changes will be communicated to registered Participants in advance. Continued participation in the Programme following notification of changes constitutes acceptance of the updated Terms.

 

13.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

 

13.4 Waiver

Failure by RIDE to enforce any provision of these Terms does not constitute a waiver of RIDE's right to enforce that provision or any other provision in the future.

 

13.5 Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any dispute arising in connection with these Terms or the Programme will be subject to the exclusive jurisdiction of the courts of New Zealand.

 

13.6 Dispute Resolution

In the event of any dispute, RIDE and the Participant agree to first attempt to resolve the matter through good faith discussion. If the matter cannot be resolved informally, either party may refer the matter to a mediator agreed between the parties, before commencing legal proceedings.

 

13.7 Contact

For any questions regarding these Terms and Conditions, please contact RIDE Cycle House at hello@ridehouse.co.nz or 021 323 187.

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Participant Acknowledgement

By submitting your registration form and making payment, you confirm that:

• you have read and understood these Terms and Conditions in full;

• you agree to be bound by these Terms and Conditions;

• the information you have provided in your application is accurate and complete;

• you meet the health and fitness requirements set out in clause 5;

• you understand that completing the Programme does not guarantee a teaching position at RIDE Cycle House.